nbn88 Privacy Policy

In order to provide you with a safe, personalised, and legally compliant gaming experience, nbn88 collects several categories of personal data from players and site visitors. The categories below describe what we collect, the source of that data, and the legal basis on which we rely to process it.

1.1 Registration & Account Data

When you create an nbn88 Account, we collect the following information directly from you:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Residential address (including city, division, and postcode)
• Email address
• Mobile phone number (used for account verification and security alerts)
• Username and hashed password (passwords are never stored in plain text)
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect the following documentation from you prior to processing withdrawal requests or when required by our compliance procedures:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within 3 months)
• Proof of payment method ownership (screenshot or statement confirming your bKash, Nagad, Rocket, or bank account details)
• Source-of-funds documentation (for players making large withdrawals or flagged by our AML monitoring systems)

1.3 Financial Transaction Data

When you make deposits or request withdrawals on the nbn88 platform, we record transaction data including:

• Deposit and withdrawal amounts in BDT
• Payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank)
• Transaction timestamps and reference numbers
• Account balance history

nbn88 does not store full payment credentials such as mobile banking PINs or internet banking passwords. Payment transactions are processed through our payment partners' secure gateways.

1.4 Gaming Activity Data

We record details of your gaming and betting activity on the platform, including:

• Games played, bets placed, and results of each gaming session
• Bonus usage history and wagering progress
• Sports betting selections, stake amounts, and outcomes
• Session duration and gaming frequency data (used for responsible gaming monitoring)

1.5 Technical & Device Data

When you access the nbn88 platform, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP data
• Device type, operating system, and browser version
• Pages visited on the nbn88 website and time spent on each page
• Referral source (how you arrived at the nbn88 website)
• Cookie and session identifiers (see Section 4 for full details)

1.6 Communications Data

If you contact our support team via email, live chat, or any other channel, we retain a record of your communication including the content of messages, timestamps, and any attachments or documents you provide. This data is used to resolve your query, improve our support quality, and maintain a complete account history for security purposes.

nbn88 processes personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The table below summarises the primary purposes for which we use your personal data and the legal basis for each processing activity.

Marketing Communications: If you have opted in to receive promotional communications from nbn88, we may send you emails or SMS messages about new games, seasonal promotions (such as Eid bonuses or BPL cricket betting offers), deposit match offers, and other promotional content relevant to your interests as a player in Bangladesh. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team at [email protected]. Opting out of marketing communications will not affect transactional or account-essential communications.

Automated Decision-Making: nbn88 uses automated systems to detect suspicious activity, identify potential bonus abuse, flag transactions for AML review, and implement responsible gaming interventions. Where an automated decision results in Account suspension, withdrawal freeze, or bonus forfeiture, you have the right to request a manual review of that decision by contacting our support team. nbn88 will conduct a human review of all disputed automated decisions within a reasonable timeframe.

nbn88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, we do share certain data with a limited set of trusted third parties where it is strictly necessary to operate the platform, comply with our legal obligations, or protect the safety and security of our players. All third-party data processors engaged by nbn88 are bound by contractual data processing agreements that require them to handle your data securely and only for the specific purposes for which it has been shared.

Categories of third parties with whom nbn88 may share your data:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive transaction data necessary to process your deposits and withdrawals. These partners are subject to their own privacy policies and data security standards.
• Game Providers: Software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data to facilitate game functionality. Game providers do not receive your full KYC identity documents or payment credentials.
• Identity Verification Services: Third-party KYC and AML compliance providers may process your identification documents and personal details to assist with age verification and anti-money-laundering screening.
• Analytics & Platform Performance Providers: Technical service providers who assist with website analytics, fraud detection, and platform security may process anonymised or pseudonymised technical data (such as IP addresses and session data) on nbn88's behalf.
• Legal & Regulatory Authorities: nbn88 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, legal process, or in order to protect the rights, property, or safety of nbn88, our players, or the public.

nbn88 uses cookies and similar tracking technologies on our website to ensure the platform functions correctly, to remember your session preferences, and to analyse how players interact with the site so that we can continuously improve the user experience. This section explains the types of cookies we use and how you can manage your cookie preferences.

What Are Cookies? Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognise your device on subsequent visits and remember certain information about your session or preferences.

Managing Your Cookie Preferences: You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored on your device. Please note that disabling strictly necessary cookies will impair the functionality of the nbn88 platform and may prevent you from logging in or completing transactions.

No Third-Party Advertising Cookies: nbn88 does not use third-party advertising or retargeting cookies on our platform. We do not participate in cross-site tracking networks or allow advertising networks to set cookies on nbn88.com.

nbn88 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, we maintain industry-standard safeguards proportionate to the sensitivity of the data we hold.

Technical Security Measures:

• All data in transit is encrypted using TLS 1.2 or higher (SSL encryption visible as HTTPS in your browser address bar).
• Passwords are stored using strong one-way cryptographic hashing algorithms and are never stored or transmitted in plain text.
• KYC identity documents are stored in encrypted, access-controlled document vaults with role-based access restricted to authorised compliance personnel only.
• Our infrastructure undergoes regular security assessments and vulnerability scanning to identify and remediate potential weaknesses promptly.
• Two-step verification (2SV) is available for all player Accounts and is strongly recommended to prevent unauthorised access.

Organisational Security Measures:

• Access to player personal data is restricted to nbn88 staff and authorised third-party processors on a strictly need-to-know basis.
• All staff and contractors who handle personal data are subject to confidentiality obligations and receive regular data protection training.
• nbn88 maintains a documented data breach response plan. In the event of a breach posing a risk to players' personal data, affected players will be notified without undue delay.

Data Retention: nbn88 retains your personal data for as long as your Account is active and for a period thereafter as required by applicable law and our internal compliance obligations. The table below provides general guidance on our standard retention periods:

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised (rather than deleted), it may be retained indefinitely in aggregate form for statistical and analytical purposes, as anonymised data no longer constitutes personal data.

As a player on the nbn88 platform, you hold meaningful rights over your personal data. nbn88 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team at [email protected] with a clear description of your request. We will respond to verified requests within 30 days of receipt, and in complex cases, within a maximum of 60 days with prior notice of the extension.

The nbn88 platform integrates with a number of third-party services that are essential to its operation, including game providers, payment processors, and platform security tools. While nbn88 takes care to select reputable partners and requires them to meet appropriate data security standards, we are not responsible for the privacy practices of third-party services that operate under their own independent privacy policies.

Game Software Providers: Games available on the nbn88 platform are powered by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. When you play a game on our platform, limited session data may be processed by the game provider's servers in order to operate the game correctly, calculate results, and verify fairness. Game providers are bound by contractual data processing agreements with nbn88 and are not permitted to use player data for their own marketing purposes.

Payment Partners: Transactions on the nbn88 platform are facilitated by payment partners including mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking institutions (Dutch-Bangla Bank, City Bank, BRAC Bank). These partners process your payment credentials and transaction data under their own privacy policies and regulatory obligations. nbn88 recommends that you review the privacy policy of your chosen payment provider to understand how they handle your financial data.

Analytics & Security Tools: nbn88 may use third-party analytics and security tools to monitor platform performance, detect fraud, and improve user experience. These tools process technical data (such as anonymised IP addresses and session identifiers) on nbn88's behalf and are prohibited by contract from using this data for their own purposes or sharing it with other parties.

No Embedded Social Media Plugins: The nbn88 platform does not embed third-party social media tracking pixels or share buttons that would allow social media companies to track your browsing behaviour on our site without your knowledge. Any social media presence maintained by nbn88 operates on those platforms' own terms and privacy policies, and nbn88 is not responsible for data processed by those platforms.

nbn88 reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in our data processing practices, changes in applicable law or regulatory guidance, or improvements to our platform and services. Any material changes to this Privacy Policy will be communicated to registered players via email notification to the address registered on your Account, or via a prominent notice on the nbn88 website, no fewer than 14 days before the revised policy takes effect.

The "Effective Date" shown at the top of this Privacy Policy indicates when the current version came into force. We encourage you to review this Privacy Policy periodically to stay informed about how nbn88 protects your data. Your continued use of the nbn88 platform following notification of any changes constitutes your acknowledgement of the updated Privacy Policy.

Previous Versions: Upon request, nbn88 will provide access to previous versions of this Privacy Policy so that you can review any changes made over time. Please contact our support team if you require a copy of a previous version.

Contact Our Data Protection Team: If you have any questions, concerns, or complaints regarding this Privacy Policy or the way nbn88 processes your personal data, please contact us in the first instance at the email address below. We will aim to resolve your concern promptly and fairly. All privacy-related enquiries are treated with strict confidentiality.

nbn88 is committed to working with you to resolve any data privacy concern through our internal process. If you remain dissatisfied after raising a concern directly with us, you may have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.