Responsible Gaming
at nbn88

At nbn88, responsible gaming is not a compliance checkbox — it is a core part of how we operate and how we measure our success as a platform. We believe that entertainment should remain enjoyable, and that every player deserves the tools, information, and support needed to keep gaming a positive experience. Our responsible gaming framework applies to every registered player across all game categories: casino games, slots, live dealer tables, sports betting, cricket markets, jackpot games, and fishing titles.

nbn88 takes a proactive approach to player protection. We do not wait for problems to escalate before acting. Our systems monitor gaming behaviour in real time and flag patterns that may indicate signs of problem gambling, such as significantly increased deposit frequency, chasing losses after a large losing session, or unusually long continuous play sessions. When our monitoring systems identify a concern, our responsible gaming team will reach out to the player directly — not to penalise, but to offer support and make protective tools available.

We are committed to operating a platform that is:

• Fair: All games on the nbn88 platform use certified random number generators (RNG) and are subject to independent testing to ensure fair outcomes for every player.
• Transparent: We display clear terms on all bonuses, wagering requirements, and game rules so that players can make fully informed decisions.
• Safe: All financial transactions and personal data are protected by SSL encryption, and our platform employs industry-standard security protocols to safeguard player accounts.
• Responsible: We provide a comprehensive set of responsible gaming tools and support resources, and we enforce strict age verification to prevent underage gambling.

The nbn88 platform is strictly intended for adults aged 18 years and above. Gambling by persons under the age of 18 is prohibited without exception. This policy is enforced at the point of registration and throughout the lifecycle of every player account.

Age Verification at Registration: All new players are required to provide their date of birth during the registration process. By completing registration, players confirm that they are 18 years of age or older and that the information provided is accurate. Providing false age information during registration is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any account balance.

KYC Document Verification: In addition to the self-declared date of birth at registration, nbn88 operates a Know Your Customer (KYC) verification process. Before processing a player's first withdrawal request — and in some cases before allowing continued deposits beyond a certain threshold — we require players to submit one or more of the following official identity documents:

• Bangladesh National Identity Card (NID)
• Valid Bangladeshi passport
• Bangladesh driving licence (showing date of birth)

Documents must be current, clearly legible, and show the player's full name, date of birth, and photograph. Players who are unable or unwilling to provide valid age verification documents will have their account suspended until verification is successfully completed. Any winnings accumulated prior to successful age verification may be withheld pending completion of the KYC process.

Protecting Minors: nbn88 recognises that parents and guardians have a responsibility to prevent minors from accessing gambling sites. We strongly encourage households with children to make use of parental control software and internet filtering tools to block access to online gambling platforms. nbn88 cooperates fully with all legitimate parental control systems and filtering services.

For the vast majority of players, online gaming and sports betting on nbn88 remains an enjoyable leisure activity pursued within comfortable, affordable limits. However, for a small percentage of individuals, gambling can become problematic — progressing from a recreational pastime into a pattern of behaviour that causes financial, emotional, or social harm.

Problem gambling is characterised by a loss of control over gambling behaviour, a preoccupation with gambling that disrupts daily life, and the continuation of gambling despite negative consequences. Recognising the early warning signs is the first and most important step toward addressing the issue. nbn88 encourages all players to be honest with themselves and to seek help promptly if they identify any of the following patterns in their own behaviour.

Common Warning Signs of Problem Gambling:

Self-Assessment Questionnaire: If you are unsure whether your gambling habits are becoming a concern, consider honestly answering the following questions. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or a professional help service.

nbn88 provides a comprehensive suite of responsible gaming tools that put you in control of your gambling activity. These tools are available to all registered players free of charge and can be activated at any time by contacting our support team or through your account settings panel. We believe that the availability of practical, easy-to-use controls is one of the most effective ways to prevent recreational gambling from developing into a problem.

Increasing vs. Decreasing Limits: To protect players from impulsive decisions, nbn88 applies an asymmetric policy to limit changes. A reduction in any limit (lower deposit cap, shorter session time, reduced loss threshold) takes effect immediately. An increase in any limit is subject to a mandatory 7-day cooling-off period before it becomes active. This cooling-off period ensures that limit increases are deliberate, considered decisions rather than reactive responses to in-session frustration.

Activating Tools: To activate any of the above tools, log in to your nbn88 account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly at [email protected]. Our team will process your request promptly and confirm activation in writing to your registered email address.

Self-exclusion is the most powerful responsible gaming tool available on the nbn88 platform. It is designed for players who have recognised that gambling is causing harm in their life and who want to make a firm, binding commitment to stop gambling on nbn88 for a meaningful period of time. Self-exclusion is a serious step, and nbn88 fully supports any player who chooses to use it.

Available Self-Exclusion Periods:

• 6 Months: Suitable for players who need a structured break to reassess their gambling habits and seek support.
• 1 Year: Recommended for players who have identified a pattern of problem gambling and want a longer recovery period.
• 3 Years: For players with a more entrenched gambling problem who require an extended period away from the platform.
• Permanent: An irreversible lifelong exclusion for players who wish to permanently close their relationship with online gambling. This option cannot be reversed under any circumstances.

What Happens During Self-Exclusion:

• Your account is immediately suspended and all access to gaming and betting is blocked.
• All pending deposit requests are cancelled. Any funds in your account balance at the time of exclusion will be returned to your registered payment method.
• All marketing communications, promotional emails, and bonus notifications are permanently ceased for the duration of the exclusion period.
• nbn88 takes reasonable technical steps to prevent you from creating a new account under a different username or email address during your exclusion period.
• A record of your self-exclusion is retained for the duration of the exclusion and for a minimum of 5 years thereafter, to prevent inadvertent re-registration.

Reinstating Your Account After a Fixed-Term Exclusion: At the end of a fixed-term self-exclusion period (6 months, 1 year, or 3 years), your account will NOT be automatically reactivated. You must contact nbn88 support in writing at [email protected] to request reinstatement. Before reinstating your account, our team will discuss your circumstances and may suggest additional responsible gaming measures. There is a mandatory 7-day reflection period between requesting reinstatement and the account being reactivated, during which you may cancel your reinstatement request at no penalty.

How to Request Self-Exclusion: Contact our support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered account username, your preferred exclusion period, and a brief confirmation that this is a voluntary request. Our team will action your request within 24 hours and send written confirmation to your registered email address.

Managing how much money you deposit and spend on the nbn88 platform is one of the most effective ways to keep gambling within affordable boundaries. nbn88 strongly encourages all players to set personal deposit limits from the outset of their gaming activity — before they are needed, not after a problem has already developed.

Types of Financial Limits Available:

• Daily Deposit Limit: The maximum amount in BDT that can be deposited in any rolling 24-hour period. Example: setting a daily limit of ৳2,000 means that once you have deposited a total of ৳2,000 within 24 hours, further deposits will be declined until the 24-hour window resets.
• Weekly Deposit Limit: The maximum total deposit amount permitted over any rolling 7-day period. This is particularly effective for players who tend to consolidate larger deposits less frequently.
• Monthly Deposit Limit: The maximum total deposit amount over any rolling 30-day period. This is the broadest financial control and is recommended as a baseline for all players.
• Loss Limit: A ceiling on the net amount you can lose over a defined period. Unlike a deposit limit (which caps inflows), a loss limit caps your net negative outcome, automatically pausing gaming once your losses reach the threshold.
• Wager Limit: A cap on the total value of bets placed over a given period, regardless of wins or losses. This helps players who prefer to track activity by volume of play rather than net financial outcome.

Setting Your Limits: Limits can be set or adjusted by logging in to your nbn88 account and navigating to the Responsible Gaming section of your account settings, or by contacting our support team directly. We recommend setting limits that reflect your genuine disposable entertainment budget — an amount you are genuinely comfortable losing entirely without it affecting your financial obligations or quality of life.

Practical Budgeting Guidance: Before making any deposit on the nbn88 platform, we encourage you to honestly assess your personal financial situation using the following simple framework:

• Calculate your total monthly take-home income from all sources.
• Subtract all essential fixed expenses: rent, utilities, groceries, transport, loan repayments, school fees, and any other non-negotiable outgoings.
• From the remaining discretionary amount, allocate a realistic entertainment budget that also covers non-gambling leisure activities.
• Your gambling budget should be a portion of this discretionary entertainment budget — never a replacement for it, and never funded by borrowing.

If you find that you are consistently reaching your deposit limits and feeling frustrated, or that you are regularly requesting limit increases shortly after setting them, these are important signals that your relationship with gambling may be becoming unhealthy. Please contact our support team or refer to the support resources listed in Section 7 of this policy.

If you are concerned about your own gambling behaviour, or if you are worried about a family member or friend, it is important to know that help is available. nbn88 actively encourages players to reach out — both to our own support team and to professional counselling organisations. Seeking help is a sign of strength, not weakness, and early intervention leads to significantly better outcomes.

The following support channels are available to all nbn88 players:

Confidentiality of Support Requests: All responsible gaming support requests made to the nbn88 team are handled with strict confidentiality. Information shared with our responsible gaming team will not be used for any commercial purpose, will not be shared with third parties except where required by law, and will not in any way affect the fairness of games played on the platform prior to the request being made.

Supporting Someone Else: If you believe that a family member or someone close to you has a problem with gambling, the most important thing you can do is approach the situation with empathy rather than accusation. Avoid ultimatums in the first instance; instead, express your concern calmly, listen without judgement, and encourage them to seek professional support. You can also contact nbn88 directly if you believe a registered account holder may be a vulnerable person — we will review the account and take appropriate protective action where warranted.

While nbn88 takes its responsibility to promote safe gaming extremely seriously, responsible gambling is ultimately a shared commitment between the platform and the player. Every registered player on nbn88 accepts the following personal responsibilities as part of our Terms & Conditions and this Responsible Gaming Policy.

By registering and playing on nbn88, you agree that you:

• Are aged 18 years or older and will not allow any person under the age of 18 to use your account or access the nbn88 platform through your device.
• Will keep your account login credentials (username and password) strictly confidential and will not share them with any other person, including family members.
• Will gamble only with funds that belong to you and that you can genuinely afford to lose — you will not gamble with borrowed money, money held on behalf of others, or money allocated for essential living expenses.
• Will make use of the responsible gaming tools available on the platform if you notice that your gambling behaviour is beginning to cause financial, emotional, or social harm.
• Will inform nbn88 promptly if your personal circumstances change in a way that affects your ability to gamble responsibly, such as a significant change in financial situation, the onset of a mental health condition, or a period of increased personal stress.
• Will not attempt to circumvent any responsible gaming restriction placed on your account, including attempting to register a second account during a self-exclusion period.
• Accept that gambling outcomes are determined by chance, that the house edge means that over the long run the platform holds a statistical advantage, and that there is no guaranteed winning strategy for any casino game or sports bet.
• Will treat gambling as a form of entertainment, not as a primary or supplementary source of income.

Keeping Your Account Secure: To prevent unauthorised access to your nbn88 account — particularly by minors within your household — we recommend using a strong, unique password that you do not use for any other online service, enabling any available account security features, and logging out of your account fully after every session on shared or family devices.